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Signed up for 5G WiFi at home. Don’t need it. Was convinced by the store rep that I should have it. I was also promised a $200 Amazon gift card. I was told that I would have to wait about 60 days before I could redeem it. I signed up for it on June 11. 60 days later nothing. Contacted Verizon. They said I should have it by that Friday. I called again another month later, and was told by the rep that I was being punished by Verizon because I had a payment arrangement on one of my bills that if I paid the payment arrangement, I will be able to get my gift card. That doesn’t make any sense to me. But I did make my payment arrangement and I cannot find anything for my gift card and now I have to call again and wait for more reps to figure out absolutely nothing to get stuck in this hamster wheel? I keep seeing that this is a common problem with Verizon. I’m discussed with Verizon and I wanna switch away from them. I’m discussed that they would promise me something and I have no clue it could be wrong information consistently. I wouldn’t have gotten this service without the Amazon gift card incentive. My Verizon bill is over $300 a month. how? I have no idea. You, think they would treat me better than this
We've got your back. Sending you a Private Message now.
-Cryssie
Hello dannyleary78! We're sorry to hear about the trouble you've had redeeming your Amazon Gift Card. We'd like to help get this sorted out. Since this requires access to your account we sent you a Private Message to get started. Send us one back when you can! -Dee
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