5G Home Plus Plan with consistently LOW SPEEDS!

[Lask6785]

Hello all, I hope your week has started off well. 

The issue I'm having is, for the past three months my speeds are consistently LOW. I have the 5G Home Plus plan.  I haven't broken the 200 down barrier since July 2024. In fact my speed test done approx. Ten min ago, I barely broke the 100 down barrier at 101.  I understand that I'm not going to get the 300 mbps EVERY SINGLE SPEED Test, but for me it's about consistency.  I've done all the usual troubleshooting I possibly can with no increase in performance. I started by doing a restart (I actually restart my modem, NCQ1338FA on a daily basis now), then checking to update the firmware.. Which hasn't ever needed to be updated. I've tried moving the router around my apartment and the place I have it now is the place it's always been, where according to the "signal checker" it gets the best signal. Then I did a factory reset. All of these have yielded NO Change in speeds. I've been "working" with the "online support" since the beginning of Jan.  Although they try it's hard to have an effective conversation over an app when I work 12 hour nights and doing 16 to 17 day stretches. When I get home I just want to sleep. I've asked to be able to have a phone conversation, but I get the feeling that, because I don't have VZW Mobile service they don't want to call me. So I'm paying for a package that I haven't received its d/l speeds in over three months. I'm writing this post, as I'm new to VZW, to find out from the community if those with the 5G Home Internet Plus plan experience any speed issues? How about those with the same model number of "modem", do you have any suggestions of what else I can do for troubleshooting? 

I'm doing this as a last effort to get my service "fixed" before I either change or cancel my service. Paying for the home "Plus" And only receiving the straight home internet, or less, speeds isn't something I'm going to continue.

For the community.. Especially those that have "worked" with VZW for quite some time.. What would you suggest?   Thanks in advance!! 

[vzw_customer_support]

Oh, wow! We are truly sorry to see you in this technical situation. We understand the importance of getting reliable service. Verizon wants to offer the support you need.

Let's gather more info. When did the issue start? What recent changes have you made? Who else is experiencing this problem? Aside from the slow data, any other problems?

~Gilbert

[Lask6785]

The issue started approx end of July beginning of August 2024.  At first when the speeds were down all I would have to do was a restart and my speeds would pickup.  Then it started happening where a restart would only suffice for about two days.  I'm to the point now where I haven't hit anywhere near the 300 down mark since the beginning of December 2024.  I now have to do a daily restart just to get my speeds above the 100 down mark.  When I do my daily speed test I make sure that nothing else is using the wi-fi signal, just so the speed test ONLY reflects the speed of one device.  I haven't made any changes that would affect my wi-fi, none whatsoever.  No physical changes or changes in settings, etc.  

No other issues besides the slow speeds.  The reason why that's an "issue" for me is because I'm paying for the 5G HOMEPLUS package and haven't received speeds anywhere near what is supposed to be with the plus package.  

Thanks for your reply.

[vzw_customer_support]

Thanks for all the details, we appreciate the info. Our goal is to offer the support you need. We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[vzw_customer_support]

Thanks for all of those details! We definitely want to dig into the speeds with you, we will be sending a private message. 

-Meg