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Devices cannot connect

b_c_moreno
Newbie
‎07-20-2025 08:34 PM

All my devices cannot connect to the router.  I get a connection and it drops after it tries to secure an IPadress.  

I have secondary Wi-Fi device connected and it doesn't display a link light.  This have been this way since 7/18

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PinkMe
Newbie
‎07-22-2025 12:56 PM

I’ve had the same issue in California. Never had a problem now about a month of WIFI issue so, they sent a new router. It connects but a consistent stream of content has not happened. I’ve spoken to several reps, done the reboots and all that jazz… still nothing. They created a “ticket”… I’m about ready to cancel. 

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vzw_customer_support
Community Manager
Community Manager
In response to PinkMe
‎07-22-2025 01:02 PM

Oh no! We want to ensure that this gets resolved asap. When was the ticket created and have you heard any updates recently?

-Necia

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vzw_customer_support
Community Manager
Community Manager
‎07-23-2025 04:16 AM

We certainly understand how important it is to stay connected. Sending you a private message so we can troubleshoot together. 

-Kristen

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vzw_customer_support
Community Manager
Community Manager
‎10-01-2025 08:56 AM

We had sent a Private Message to continue the discussion related to your connection issue. We want to continue the conversation and ensure a solution. We recommend troubleshooting here: https://www.verizon.com/support/devices/ You'll need to look up your 5G Home device using the model number on the back of the device. 

 

If you still need help. Contact us for support.

 

~Jesse

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