Nintendo switch

[ColinMcGee1]

How do I redeem my Nintendo switch? I selected it and set up the highest plan but now I don’t see any way to redeem it and the customer service people can’t find it either. 

[vzw_customer_support]

We don't want you to miss out on any promotions. We're sending you a private note to help. -James

[Zanna3]

Did you get your Nintendo Switch?? I’m supposed to get one too but I’ve heard this is what Verizon does. 

[vzw_customer_support]

We want to make sure you are able to get your Switch as well. Have you received your redemption email yet? 

-Meg

[vzw_customer_support · Accepted solution]

By chatting with support, we check into the issue of the Nintendo Switch Promo. If anyone else runs into something similar with a promo not showing up, common factors can include reordering the device outside the promo window, or returning the original order. For more assistance, we recommend reviewing our Device Deals & Promotional FAQ: https://www.verizon.com/support/device-deals-faqs/

-Dee