Trying to redeem Amazon rebate/promo reward

[Slynn021]

I I purchased the 5G home internet service and part of the signing up for the service you got up to $250 Amazon card a JBL sound box and a $200 Verizon gift card. I was looking on a receipt to find out when I had to redeem these items by and it is the 12th of August 2025 I had already talked to representative on chat about not being able to figure out how to redeem the offers and they told me that I would get an email when the time is near. Well it's already been 2 months and I'm still figuring out how to redeem these offers I don't see any information about them in my account and they are too important to just forget about can somebody please help me figure out how to reduce promotions so I don't fail to get them?

[vzw_customer_support]

I would love to helo out with your account. Sending a private message to get started. 

-Cynthia

[Bbxjiwj]

Did it actually get resolved? 

I'm having exactly the same issue.

I tried so many times with the chat but it got disconnected so many times with no resolution.

[vzw_customer_support]

Thank you for taking advantage of our Home Internet offer, we want to make sure you're able to redeem and enjoy! Please be on the lookout for a Private Note from us offering support.

-Christy

[Andrezsqueen]

I have had the same issue. They said I would receive it in 48 hours and its been 2 weeks since they said that and almost 3 months since I got the home internet. 

[Jbrownskunk]

Same stuff here , same offer

[vzw_customer_support]

Thank you for letting us know you're having trouble sorting out your promotion redeems. We'll be sending a Private Message so we can gather more details. 

-Melissa

[Goat44]

Yeah same here. App shows my Amazon rebate was processed back on Aug 4th and will be emailed within 48 hours. It’s now Aug 25th. What’s the deal?

[vzw_customer_support]

Thanks for letting us know that you did not receive your Amazpn gift card. We appreciate your business and want to help. I will be sending you a Private Note to discuss. -Ross

[Goat44]

I haven’t received a private note from you yet and it’s the 27th of Aug.

[Gomezjr1980]

I have had Verizon home Internet 2 months not a single problem. Except today it's been out since 5pm west Coast time and I can not get a hold of anyone. Even this app took me 30 minutes to get here 

[vzw_customer_support]

Hey, Slynn021. We want to ensure you are able to receive any promotion you qualify for. So we can assist,  we need to talk in Private Message. I see we did send a message to you. Please reply back to our Private Message if you are still needing assistance. 

-Christopher