I can’t link my new services to the My Verizon app, even if I try to do so through the account or order number option. I switched from a family account to a personal account at the Verizon Store, so I figured everything would be set up. Anyone have this issue? I’m wondering if maybe my phone number is still linked to the family account and needs to be removed.
We sent a Private Message to continue the discussion related to linking your account. We get how frustrating that can be, especially after switching to your own account. Here's how to create a profile and register for a new My Verizon account: https://www.verizon.com/support/knowledge-base-17492/ If you still need assistance, please reply to our private message.
