Unable to link Services

[smate333]

New customer with 5g home internet service. Trying to setup online access, but getting message "Unable to link services" for almost a month now. Several customer service reps and even a supervisor tried to fix it, so far no solution. Can't link with device cell number or account number or order number. Each time ending up with "unable to link services" error message. We tried with multiple email accounts, deregister,  re-register with no problem, but unable to actually link my home internet service to my account. NOTHING works. This is very frustrating and disappointing and frankly should be embarrassing for you. I have never experienced a problem of this sort, it's bizarre. Please point me in the right direction to someone who can actually fix this problem.

Thank you.

[vzw_customer_support]

I'm so sorry you are having trouble linking your account. What model router are you using? Is this set up on a business account?-Joe

[smate333]

The model router doesn't matter, it has nothing to do with setting up my online access, and no it is not a business account, it is a personal account, which you should see on your screen if you took the time and pull it up. Please stop responding, I had it with you guys, online. I spent over 10 hours total with all due respect, maybe nice, but totally incompetent  reps. Everyone there should be laid off or retrained if can not solve a tiny problem like setting up a customer's online access. It has been a month! This is absolutely unacceptable, unprofessional, and despicable behavior. You guys just don't care, it is clear and obvious now.

[RedPanda96]

Did you ever get this sorted, because after speaking now with at least 4 customer service agents, I still have your identical problem!

[vzw_customer_support]

We don't want you to have any more issues trying to get your My Verizon access on your 5G Home Internet. You can sign up for your My Verizon account here: https://secure.verizon.com/account/register/start Just select "Mobile & 5G Home" and start by creating your account and clicking "Continue". 

If you keep having problems, please let us know which screen you're having issues in so we can continue to help.

~Jesse

[SynthpopAddict]

@RedPanda96  I don't know if this will help because it was originally designed for merging Fios accounts with mobile accounts, but there's verbiage in there about needing to be the account owner before the merging will work.  Perhaps that's why CS can't do it because they aren't your account's owner.  Or else it's another of the mysteries of Verizon.  But see here:

https://www.verizon.com/support/knowledge-base-237999/

[minlin1212]

god damnnn! totally the same issue !! i cant linked my services also and called them so many times but nobody can help me with this issue. i can only pay my bill by phone call and no discount for monthly bill cause i cant set up auto pay . i am new user also and used 5g home internet over one month , bad exprience to be honest. they are telling me use the difference email address  and i tried many times, issue sitll cant be fixed. what is going onnnn !!! t-mobile and att internet never has the issue like this!  if my area cover under t-mobile 5g internet, definetlly switch to t-mobile 5g home internet .

[vzw_customer_support]

We're sorry to read that you do not have access to your account. We're here to help. We'll be sending a private message. ~Peter

[vzw_customer_support]

We are standing by to help. Please send us a private message. -Joe

[lmac26]

I am having the same problem right now, please help me!

[vzw_customer_support]

Hello lmac26, We are sorry to hear you are having issues with your 5G Home internet services. To further assist, we will send you a private message. 

-Dee

[linabracky]

I am having the same issue!! I have my prepaid cell phone with verizon in a separate account, and my 5G Home internet which is a new service is what I am unable to link. I did receive the letter (which took over 2 weeks to arrive via snail mail), but instead of saying activation code (as it does on the website), the letter states temporary password, which I have entered (tried this over 10 times) and nothing happens, it just remains blank as if the page is hang up.  I wasn't abl eto activate my autopayment since I am not able to link account, I had to make a one time payment (no idea how I was able to do this) but I still cannot view, or create a payment setup as I am not able to link account. Is anyone from verizon actually helping? Maybe we should report them to the Better Business Bureau? 

[vzw_customer_support]

Hi there linabracky! Sorry to see that you are having issues linking the account. We are here to help. I will be sending you a private message so that we will be able to access your account and assist further. 

-Erica

[linabracky]

I replied to you and sitting here waiting for the link to review my account. No response from you. This is not ok 

[vzw_customer_support]

We hate to see you are having trouble. We certianly want to get this resolved for you. Can you please check your Private Messages, so we can connect?

-Kristen

[linabracky]

I received a message saying with the statement below - Let me be clear, nothing has being fixed.  I HAVE done the username, login in, even changing password steps multiple times and I am still UNABLE to link services - therefore no autopayment can be set up. This is unacceptable, I am simply trying to pay my bill and enroll in auto payment.  The screenshots attached show the steps I have gone through, over and over again and I am unable to proceed. My patience has ran out and BBB will be contacting you.

" Our systems team has worked on the issue. They would like for you to try to sign in again with your email address. If it does not accept the password you enter, you can choose "Forgot Password" to follow the reset steps. Once you are signed in, it will walk you through creating your Username, and linking your Home Internet service to the login. The number assigned to your Home Internet is 203-708-1220. If you have any further problems, you can reopen your case within 7 days." . 

[vzw_customer_support]

Hi Lina, as someone who heavily relies on autopay I feel your pain with getting this error. We want to make sure every step is being taken to get this fixed. We will be sending a Private Message so we can assist through your account.  

-Melissa

[Mkhco]

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@linabracky wrote:

I am having the same issue!! I have my prepaid cell phone with verizon in a separate account, and my 5G Home internet which is a new service is what I am unable to link. I did receive the letter (which took over 2 weeks to arrive via snail mail), but instead of saying activation code (as it does on the website), the letter states temporary password, which I have entered (tried this over 10 times) and nothing happens, it just remains blank as if the page is hang up.  I wasn't abl eto activate my autopayment since I am not able to link account, I had to make a one time payment (no idea how I was able to do this) but I still cannot view, or create a payment setup as I am not able to link account. Is anyone from verizon actually helping? Maybe we should report them to the Better Business Bureau? 

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Same! Verizon customer service is NO HELP!!!

[vzw_customer_support]

We want to make sure you're able to get the help you need with your account linking. Just to be sure, the account with th 5G Home Internet is the one you can't create the account in, correct? Is the only device in that account the 5G Home Internet?

~Jesse

[Anonymous]

I also had to go through the US mail service to get my letter and when I get my letter my temporary pass code or have you was blank there was nothing there completely blank

[Anonymous]

I know this is an old post but I am having the same exact problem. I’m going on three weeks. I’ve been into the store for hours and hours on and nobody can help me. I’ve tried new ID names. I’ve tried different email addresses. I’ve tried every single thing imaginable. Nobody can help somebody supposed to get back with me. Nobody contacts me. It’s a joke. I’m gonna disconnect