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I ordered a certified pre owned phone 1 week ago. When I received the phone and went to activate it the phone says it's carrier locked and I need to contact customer service. When I reboot the phone it comes up as a spectrum device. After customer service and in store visits I was told I would have to exchange the phone. Then they tell me that they can't exchange it bc the phone has never been activated so I would need to return it first wait for them to process the return and then reorder a new phone. Then when I ask them to email me the return label they inform me that they can only send it through the mail meaning I have to wait another 3/4 days for the return label to even get here. This whole process has been a joke, when I order a certified pre owned device I expect it to be ready to go and not locked to a different carrier. Not to mention the hoops I've had to jump through to get an exchange only to finally be told that my only option is to return and reorder. I purchased this phone 7 days ago and still don't have a working phone or a return label. Why would verizon send me a phone that can't even be activated? And why do I have to deal with the inconvenience when it was a mistake on their part. I feel like the activation fee for the next phone I order needs to be waived or something to make up for this headache. Absolutely ridiculous.
We want to turn this around for you. Being able to return your device without any issues is crucial. We want to ensure that this return issue is resolved ASAP. A private message is being sent to assist you further.
-Sean
Hello michael3332. We know this reply is coming a while after your original post, but we wanted to check in and make sure you were able to get a working phone. We sent you a Private Message to continue the conversation. Reply to us and we'll help right away!
-Dee
Start a new topic or ask questions in the open forum.
