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Why is it so hard to get a replacement phone when you pay for insurance every month? My phone has been malfunctioning causing me to have to turn my phone off and on multiple times a day due to freezing and it changes screens without me doing so. I can be on strolling on Instagram and then the screen with change to the weather app without warning. I called to get a replacement but instead I was asked to upgrade from Iphone 13 pro max to the Iphone 16 ( which I do not want to do) or speak with IT to troubleshoot the phone. I did the troubleshooting option and my phone is still freezing. I called back and was given the same response. I am not sure why I am paying for insurance and still cannot replacement phone.
We appreciate your reaching out to us about your experience trying to get your phone issues resolved. So we have a better idea of what is happening, we need a few more details. We will be sending a Private Message so we can work within your account to streamline things.
-Melissa
We started communicating in private regarding your issues with filing a warranty claim. If assistance is still needed, please engage with us in private to continue.
We understand how frustrating and concerning device issues and complex claims can be, especially when they impact your daily usage.
For further detailed information and support, please refer to the links below:
Device Protection and Warranty Claims FAQ:
https://www.verizon.com/support/certified-like-new-replacements/
Repair or replace mobile devices FAQs: https://www.verizon.com/support/how-to-replace-lost-stolen-broken-phone/ -Red
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