2nd party buildings that say verzon

[Pinkypie66]

So I go to which at the time I thought was a verizon store , only to learn it was a 3rd party store after getting taking advantage of with the new promotion of a free I- phone! 

I go in and he charges my credit card 303.96 which he says is taxes, after I take my supposedly free phone home . After 2 days I don't like it. He says no problem what wud u like instead ?I said, may I have the newest android ok he says. And says he' all refund my money back from the I- phone which he never did. And charge me additional  94.71 so I got charged a total of 398.65 rounding. And get this this money is not going towards my 1000 purchase of my new android cause I bought it at a 3rd party business which verizon doesn't have no record of. 

[vzw_customer_support]

Thanks for bringing your recent experience to our attention Pinkypie66!  Verizon stores, both Corporate and Partners, have the same expectations to deliver an exceptional experience and this does not seem to be the case for you.  We can look into what is going on with your refund. Please reply to the following private message and we will collect more details.

-Deb

[vzw_customer_support · Accepted solution]

Hey Pinkypie66, we just wanted to check in with you to see if you still needed help with this issue.  We are standing by to assist, so please let us know.  -Dee

[Pinkypie66]

I will never go back to that verizon again very uncomfortable.  Tried asking for my refund. Nope he lied and said it's for all the cost of everything after he said everything's free even when I asked is this free? 

[SynthpopAddict]

Does Verizon have a requirement for the 3rd party stores to display somewhere that it is NOT a corporate store?  Especially if said store is using the Verizon logo on their storefront to where they otherwise look like a corporate store, we customers would appreciate knowing if a location is not a corporate one.  Some of the 3rd party stores don't participate in the Verizon promos and may charge extra fees which Verizon would not charge.

[Pinkypie66]

If anything i would like all that payment to go towards my new android please!! That would be a very nice thing to do for me!!