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In November 2024, I switched (3) family member accounts to Verizon and purchased (3) new iPhones on the Verizon website. There was a promotion that offered $300 Verizon e-Gift Cards for online smartphone purchases. This was a key factor in my decision to switch to Verizon. However... after purchasing the phones, I was advised I would receive some instruction on how to submit for redemption. I did not receive any info, so I contacted Verizon customer service. The service rep reviewed my purchase and confirmed that I was qualified, so they said they would submit the redemption for me, which it appears they did do.
After a week or so, I hadn't received any updates regarding the rebates, so I called customer service again and they reviewed my purchase and eligibility, and confirmed that the redemption claims had been properly submitted.
I still hadn't received any info on the rebate submissions by 12/18/24. So I called Verizon and spoke with another customer service rep. He worked with me to submit the redemption claim online, via the digital rebate center, using the 300CARTOFFER24 code. He said i should expect the rebate around January 1st of 2025.
Three weeks into January, I had still not received any gift cards or gift codes for the rebate offer. So, I called support again on Jan 22, and spoke with another customer service rep to ask when I would receive the rebates. He looked up my account and said that it showed they were still "being processed". I questioned why it was taking so long and he said I should get them soon, or I would get call if they needed any additional information.
I have still never received the e-gift cards, nor any phone call asking me for additional info. Today, I checked the digital rebate center online, and it now shows the rebate statuses as "invalid" 😡. They only explanation is listed as "submission did not meet offer requirements", which is not true (I have a screenshot of the original text from the rebate offer as evidence).
I am really disappointed in Verizon. I realize mistakes can happen. However, I have been very patiently waiting for three months, and have spoken with Verizon CSRs multiple times to ensure that I would receive these rebates, each time being assured everything was on track. Now, the rebates are showing up in the rebate center as "invalid", two months after the e-gift cards were supposed to be issued!
I would not have chosen to switch to Verizon had I believed this rebate offer was not going to be honored. I would really like to get this resolved, but I am starting to doubt Verizon's sincerity and willingness to honor their rebate offer and make this right. I also have serious doubts that another 60-minute call with Verizon customer support is going to yield any better results than I have experienced so far. Unfortunately that seems to be the only advertised path to resolution. If I am not able get this resolved in short order, I may resort to reporting this to the BBB and FTC. Is there anyone here that can help, please???
I know how important promotions like this are to me when I look at a service, or making a purchase, cdottavio. I would want to make sure I was able to redeem my offers as well. I appreciate the time you took to explain your journey with trying to redeem this offer, and the process sounds like the correct one to take to do that. I would be upset if after all that waiting the rebates showed invalid as well. I would be happy to take a look into this and make sure we can achieve a resolution. Please be on the lookout for a private message from me since we will need account access to assist.
-Joseph
Hey cdottavio, we just wanted to check in with you to see if you still needed help with this problem. We're standing by to assist, so just let us know. -Dee
Sounds like we all need to start making calls to the FCC - Verizon, this rebate was a HUGE reason I selected you over AT&T. Its difficult to talk to anyone. Then you send a link that goes no where, but it also disconnects the call. This is ridiculous and advertising rebates with no intents to fulfill them is fraud.
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