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In early June 2025, my account was involved with fraudulent activity. Someone hacked into my account, changed the settings so I wouldn't get notified, and purchased two phones. Verizon Fraud department caught it, and notified me via phone. I told them I did not purchase the phones. I was reassured I would not be responsible for the charges. They were able to intercept the package, and the package was sent to my address. Verizon Fraud dept sent me return labels to ship the phones back. In that return e-mail, it was stated I would get two discounted bills for my troubles.
Well I shipped the phones back, but I kept seeing charges on my next two bills and no discounts. I have called Verizon 7 times, and have been reassured that the charges will go away and my account is fine.
Fast forward to Aug 14th, and my account and all my lines were deactivated. Verizon made it very hard for me to contact them without having to pay the $399 plus late fees associated with the fraud charges. Luckily the call went through and everyone I talked to kept saying I owed the money if I wanted to restore my account.
I informed the financial dept that my case is under fraud. Finally, I was able to talk to supervisors/managers, who then transferred me to the fraud team. They said it could take 2 billing cycles for the credit to be applied to my account regarding the charges. No mention of my discount for my troubles. I was on the phone for 52 minutes trying to get my lines restored.
I am beyond frustrated that I had to spend this much time to get my lines restored, even though I was assured my account was fine.
The fraud team mentioned my account is in "suppression" until Aug 28th. I don't know what that means, but if my account gets terminated again while I am on a trip, I am going to be livid.
I want someone HIGHER UP AT VERIZON to contact me ASAP. I am just about done with Verizon. I am a Veteran who has been with Verizon for a long time. I DO NOT WANT A FOREIGNER WHO BARELY SPEAKS ENGLISH.
WHERE IS MY DISCOUNT FOR MY TROUBLES?
Solved! Go to Correct Answer
Resolution Update: By partnering with support, we were able to resolve your fraud and billing concerns. For those with similar concerns, please review our “Account Security and Fraud Claims” page: https://www.verizon.com/about/account-security/overview
From there, you can file a fraud claim online and a member of our Fraud Prevention Team will reach out to assist you. If you still require additional assistance, please contact us for support. -Red
Sorry to hear your account was hacked and now you're dealing with all of this. Methinks you will have to try an outside source before someone in corporate will get back to you.
We truly value your loyalty and are sorry to hear of your fraud experience, Wolfboy. I'm so glad to hear our teams were proactive in catching the fraud on your account and want to ensure all billing is correct and that service is not interrupted while waiting on adjustments. We have sent you a Private Message to further assist.
-Danielle
Resolution Update: By partnering with support, we were able to resolve your fraud and billing concerns. For those with similar concerns, please review our “Account Security and Fraud Claims” page: https://www.verizon.com/about/account-security/overview
From there, you can file a fraud claim online and a member of our Fraud Prevention Team will reach out to assist you. If you still require additional assistance, please contact us for support. -Red
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