I am furious. I have been double charged by Verizon multiple times. They have hung up on me while trying to resolve with no call back from the agent who was from the billing department that was on the call. I am ready to switch to a phone carrier that does not rob their customers. Has anyone else had this experience of overpaying and double charges? How did you resolve?
Thank you so much for providing your feedback about trying to get your bill concerns resolved. This is not the experience we want for you. We will be sending a direct message to gather more details.
Hello Jamiemarie825, we hate to hear that you have had billing concerns that have not been resolved. Since this is specific to your account, we have reached out to you in Private Message so that we can work on this together with you. Please contact us if you still need assistance getting this resolved. -Dee
