Did not receive gift cards for porting lines over

[Aklusky]

In mid December I switched 4 lines over from Xfinity and  I was told I would get a $200 gift card for each line i ported over.  I’m getting run in circles trying to get the gift cards. Every agent I talk to says they “submitted a form” and to “wait for the email” and that they “escalated”. I have screen shots of these conversations and what I was promised and screen shots from multiple agents confirming I will receive 4 $200 gift cards for moving my lines from Xfinity.  Now an agent I talked to today told me only one gift card can be applied per account and that there’s nothing they can do. I was promised 4 gift cards and I expect to receive 4 gift cards. I need to know how to redeem these now. 

[Aklusky]

Reposting this because I stopped receiving responses.

[vzw_customer_support]

We are sorry to read that you did not get your giftcards, and we will help in any way we can to make this right. Please respond back with a Private Message so we can discuss in more detail. 

-Bryan

[vzw_customer_support]

Aklusky, We're just checking in to let you know we're here to help with your service concern. Please let us know if you still need assistance.

-Art

[AI21]

I was offered the same Verizon promotion and tried a dozen times over six months and never received any of my promised visa cards. Multiple Verizon representatives made excuses and delays for months until I finally gave up. I have read of 1000s of Verizon customers with same issue in never receiving promotion credits.  I hope you get yours. Verizon promotions are  "NOT legitimate" (originally used a more descriptive verb but their AI sensored) This dishonest type of promotion should be outlawed. I am taking a loss and finding another service provider.

[vzw_customer_support]

AI21, we are sorry to hear about your experience. This is not how we want anyone to feel. We would be happy to look into this for you. Please feel free to send us a PM for further assistance. -Harry