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Literally paying over $800 for 3 months, locked a device they don’t own, and tells me because I have a past due balance nobody will take my case for the locked device.
Had surgery back in June, so I’ve been out of work and making payments when I could. Needless to say I got behind, and with the amount of fees charged unable to keep up. I called to transfer my service to a different carrier to find out that my phone, purchased through the Apple Store by the way, was locked by Verizon and they refuse to unlock.
I also have recorded conversations of the previous 3 people giving me the incorrect information.
it is very disheartening for a company as large and successful as Verizon to have the amount of issues I’ve had in just 3 months.
I no longer recommend this carrier to anyone anymore just based on my experience over the last few months. I will be reporting to FTC for billing and device practices and attempt to launch an investigation into Verizon. I worked for other major carriers for years so completely aware this is not how this experience should go.
I know that nobody can help me but this is a sound off to hopefully incite some change because of all the carriers this is by far the worst experience.
If your iPhone purchased directly from Apple is a factory unlocked model and not a Verizon variant and you had no contract set up with Verizon regarding it, then I agree there is no reason for your phone to be blacklisted or locked by Verizon because you fell behind on the phone bill for mobile service. If it is a Verizon variant iPhone purchased via Apple, I think they have agreements with all the major carriers and they set you up with a Verizon contract for the phone. In which case, then it is possible for Verizon to lock/blacklist the phone for nonpayment.
If the former situation is the one which applies, I'd file a complaint with the FCC regarding the locking of your iPhone.
If you were financing your phone directly with Apple and fell behind on the payments with them, then it's Apple who locked your phone.
As for recorded calls, that could easily backfire on you. Not every state is a one-party state where that's concerned, and a good part of CS has been outsourced overseas.
We sent a Private Message, so we could look into your locked device. Please continue our discussion via Private Message to address your specific situation.
For anyone facing a similar issue, please review information on Device Unlocking Policies here: https://www.verizon.com/about/consumer-safety/device-unlocking-policy
Additionally, we recommend reviewing our Device Locking FAQs: https://www.verizon.com/support/device-locking-faqs/
If anyone in the community still needs assistance, please contact us for support. -Red
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