why the assistant automatically hangs up on me when i call and chose the speak with rep option

[cbeazley]

this is clearly a known problem and i cant pay my bill cause your stupid ai  not letting me speak with anyone should be a 1 min at most fix except i have  ben in a unlimited circle and went threw literally every option that had anything to do with money to no avail

you have waisted all my day over this

[vzw_customer_support]

Hello, cbeazley. Help is here as we always want to make contacting us to be an easy process. Let's ensure we are on the same page. We do have reps that can assist with taking your payment but that does come with an Agent Assist Fee. To avoid the Agent Assist Fee, we do provide many ways to make the payment yourself via our self-serve options (please see the link below). May I ask, did you need to speak with a rep due to a payment arrangement? What was the reason you needed to speak with an agent rather than using one of our many self-serve options?

https://www.verizon.com/expresspay/#/auth

-Natasha

[Cashmoney1118]

Straight pr response. Avoiding the actual question. I am fed up with ai. Especially with companies abusing the ability to use it and put their own interpretation on it. Do better

[vzw_customer_support]

We have sent you a private note to assist you properly. 

~Pam

[SynthpopAddict]

With this thread being in the Prepaid forum, I'm guessing you're a prepaid customer.  If you didn't renew your plan in time and it expired, your service will automatically be disconnected.  Since prepaid lines are non-contract, I'm not sure that an expired prepaid account can be reactivated.  Might be easier to simply get a new prepaid account.

For prepaid CS, the number is 888-294-6804.