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Hi, we've had Verizon Fios home internet for about nine months. It worked great for the first five months, then we started having our internet drop daily and multiple times a day (All devices, at the router, not a wifi range problem). It will always recover after we do a reset of unplug of the router, but we don't want to have to do this so often. As you may know, troubleshooting with Verizon on with their phone or chat reps can take hours. They eventually had us try a new router, which worked for a couple of months, then the daily drop-outs started again. This time we had a tech visit the house, who was great. He ultimately changed out the router. This worked for one day, then the drop-outs resumed. Has anyone else gone through this, and were you able to get it resolved?
Thank you,
Hi rhusbands1, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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