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Over the weekend, my neighborhood had a lengthy outage. My connection is working again, with very high packet loss (22-34% as measured by periodically pinging 8.8.8.8). I did the standard unplug and plug in, and I'm out of ideas. The support site says there is work happening in my area, but I don't have confidence that this isn't a generic message. I want to find out actual status and ETA. Any suggestions?
Hi rlyacht, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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