Cable card - Verizon tells me to drive 2 hours to get the right one?

[Imdworkin]

So I had fios installed a number of weeks back. The installer insisted that the single cable card he installed into my series 3 TiVo would let me record 2 channels concurrently. He left before setup was complete.

Long story short - it didn't work - I can only record a single channel concurrently

They installed an s card. In the series 3, I believe you need 2 s cards. But, I don't want to get charged for 2 cards - a friend gave me their premier, so I figured no problem, I'll switch to that device and get an m card.

Call Verizon last week. Talk to a tech who says he will send out an m card. Today - a week later - still not received. Call back tonight. Call 1: talk to a tech, he says he can't order a replacement but I can if I go online. I go online. Nowhere to specify the m card. Call back. Call 2: the tech says I need to talk to billing not tech. He transfers me (on hold 15 minutes). Billing finally comes on. Says I need to talk to the tech. I almost lose it. Explain the situation. She asks that I hold while she conferences in the tech. She comes back 25 minutes later - she can't specify an m card - but tells me I can exchange it in a store. The nearest store that will do exchanges is a hour away. That's a non-starter. I ask why they can't just send the installer back out. She says she can't do that, tech would need to, but it's not part of their procedure.

So, they didn't do the correct installation - and they have no way to correct this? Really Verizon? I'm waiting for a call back tomorrow - am inclined to go back to directv - at least they were a little more together in terms of support

Absolutely unbelievable, Verizon

[Hubrisnxs]

I am kind of surprised verizon has any S cards left.,  They are older and if you order a replacement, they likely won't send you an S card.   They should send you an M card.  I would call back and have them do a drop ship and ups will deliver a new card, and the older ones are kinda being phased out, so it's unlikely you will get an s card.

 or you can do an online chat by clicking on the link below that says contact us, and one of those agents should be able to order a replacement.   just ignore them when they say they can't garuntee which card goes to you.  that is a true statement, but as mentioned I am surprised you got an s card to begin with.