Channels I'm not subscribed to are showing in the guide.
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Anyone else having this issue? I have Prime HD and I have my guide set to "subscribed channels". All of a sudden within the last week channels I am not subscribed to are showing in the guide. I'm not talking PPV channels, premium sports, etc... I'm talking regular channels like GSN, BBC, etc...
Is this a gltch or just another new way for Verizon to try and get you to upgrade? By saying heres a channel but ha ha you dont get it.
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I'm having the same issue. I have Extreme HD service. Not sure what's going on. Also, if I'm in the "guide" view, and I enter the numbers "600" to go to CNN, the guide will take me to channel 603 instead. It completely skips 600 and 602. I think all of these are software bugs that Verizon just hasn't worked on yet.
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I bet this all happened during one of those quick updates. I noticed theres a few new channels to which could be why things got messed up. Hope they fix it soon. Gets kind of annyoing when you spot a show you like then you realize its a channel you dont get.
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@beetlejuice wrote:... I have Prime HD and I have my guide set to "subscribed channels". All of a sudden within the last week channels I am not subscribed to are showing in the guide. I'm not talking PPV channels, premium sports, etc... I'm talking regular channels like GSN, BBC, etc...
I don't think this issue has been addressed completely at this stage. There are a few threads in the forums that feature the same problem, but I haven't seen an actual solution. The best reference I was able to find is here:
http://www.broadbandreports.com/forum/r26719829-Can-you-remove-channels-from-the-guide-
The idea of setting your Favorites to show all your subscribed channels seems a bit tedious, but it may be the only method at this time. You may want to make an entry in the "Ideas" forum to request this feature.
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Yeah, this is the same issue I am getting. Same channels too.
I agree, it must be a marketing ploy. However, they should know, I am not upgrading, lol. I'm content with the package I have, but just annoyed. It's very obnoxious.
I was hoping that these were channels that were being added though.
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I cannot access my Video OnDemand channels, for example, HBO and Showtime. It is stating that I am currently not subscribed to them. On the phone with Verizon now and have been waiting for someone for 56 minutes now!!! Frustrated!!!
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@Erin424 wrote:I cannot access my Video OnDemand channels, for example, HBO and Showtime. It is stating that I am currently not subscribed to them. On the phone with Verizon now and have been waiting for someone for 56 minutes now!!! Frustrated!!!
Have you tried resetting the set top box? That usually fixes that issue. Has for me in the past anyways.
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@Erin424 wrote:I cannot access my Video OnDemand channels, for example, HBO and Showtime. It is stating that I am currently not subscribed to them. On the phone with Verizon now and have been waiting for someone for 56 minutes now!!! Frustrated!!!
Erin424, if this issue is confined to just one set top box and you can get HBO and Showtime fine on the other STBs at home, then I would follow what beetlejuice suggested and would try rebooting the particular problematic STB via:
Menu -- Customer Support -- In Home Agent -- Reboot STB
Menu -- Customer Support -- In Home Agent -- Set Top Box Auto-Correction
If this issue is happening on all of your set top boxes, though, then you'd want to verify that your subscription to these premium channels is still valid.
Try contacting you local Verizon FIOS store to have your account reviewed:
Calling the VZ FiOS store might be less time consuming than calling the 800 number for Customer Service.
Here is a list of Verizon FiOS stores:
For technical-related matters and REPAIR, though, they can also connect you right through to Technical Support and this could save you some wait time as well.
Hope this helps!
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@beetlejuice wrote:Anyone else having this issue? I have Prime HD and I have my guide set to "subscribed channels". All of a sudden within the last week channels I am not subscribed to are showing in the guide. I'm not talking PPV channels, premium sports, etc... I'm talking regular channels like GSN, BBC, etc...
Is this a gltch or just another new way for Verizon to try and get you to upgrade? By saying heres a channel but ha ha you dont get it.
Hello,
Please check the following:
Menu -- Settings -- Television -- Last Viewed Guide State -- Enable (as checked)
then go to Guide -- Options -- Subscribed Channels
This ensures that everytime you click on 'Guide', you'll only see the subscribed channels on the guide listing.
Perhaps the last viewed guide state became disabled, or with the recent Menu additions to FiOS, your guide got reset somehow.
To go back to viewing 'All channels' on the guide, go to Guide -- Options -- 'All Channels'.
It's actually nice that Verizon has these options on the guide, including being able to filter to just HD channels!
Hope this helps!
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@22Becca22 wrote:
@beetlejuice wrote:Anyone else having this issue? I have Prime HD and I have my guide set to "subscribed channels". All of a sudden within the last week channels I am not subscribed to are showing in the guide. I'm not talking PPV channels, premium sports, etc... I'm talking regular channels like GSN, BBC, etc...
Is this a gltch or just another new way for Verizon to try and get you to upgrade? By saying heres a channel but ha ha you dont get it.
Hello,
Please check the following:
Menu -- Settings -- Television -- Last Viewed Guide State -- Enable (as checked)
then go to Guide -- Options -- Subscribed Channels
This ensures that everytime you click on 'Guide', you'll only see the subscribed channels on the guide listing.
Perhaps the last viewed guide state became disabled, or with the recent Menu additions to FiOS, your guide got reset somehow.
To go back to viewing 'All channels' on the guide, go to Guide -- Options -- 'All Channels'.
It's actually nice that Verizon has these options on the guide, including being able to filter to just HD channels!
Hope this helps!
If the guide is showing "subscribed channels" nothing became disabled. I would have figured that out if that were the issue, but seeing as others are having the same issue its clearly on Verizon's end and is a programming issue.
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Yes, it's definitely not user error at all. I have reset the box and run all the fixes on my end as well. It's still showing multiple channels I do not subscribe too. The guy I talked to with the tech support didn't seem to really have an idea as I waited a long time for an answer... which eventually was that nothing could be done. I don't think that's an acceptable solution, but it is what it is at this point. I guess we have to accept the "Subscribed" filter as broken? smh
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I think it's better to spend some time and create a "favorites" list. This will create a more streamlined list of channels when you press the guide button. You can add/delete any channels you want for your favorites. You can even create a "favorites 2" list also. It took me about 15-20 minutes to create my favorites list. You can start your favorites by adding all available channels, and then removing the ones you don't want, or you can start by removing all channels, and then just add the ones you want for your favorites. This might be the best alternative....I don't think Verizon will try and fix this anomoly anytime soon.
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@FIOS-Dan wrote:I think it's better to spend some time and create a "favorites" list. This will create a more streamlined list of channels when you press the guide button. You can add/delete any channels you want for your favorites. You can even create a "favorites 2" list also. It took me about 15-20 minutes to create my favorites list. You can start your favorites by adding all available channels, and then removing the ones you don't want, or you can start by removing all channels, and then just add the ones you want for your favorites. This might be the best alternative....I don't think Verizon will try and fix this anomoly anytime soon.
The favs option is a good idea for most, but if someone has guests/relatives over they won't always know to hit the small heart button. Even my father in law who has huge fingers and would have a time hitting the small button without hitting others. lol
I used to use the favs option myself in the past, but found that to be to much of a pain imo. I think I'd rather just see channels I dont have.
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@beetlejuice wrote:... if someone has guests/relatives over they won't always know to hit the small heart button ... I think I'd rather just see channels I don't have ...
I haven't given this much thought, but it occurs to me that worrying about how your guests watch TV while visiting is not an inspired entertainment plan. Instead, just break out some good Merlot, cut up some cheese (a minimum of 3 varieties), prepare a few trays of crackers (a minimum of 2 varieties), and see what happens.
You may be pleasantly surprised at the results.
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@beetlejuice wrote:
@FIOS-Dan wrote:I think it's better to spend some time and create a "favorites" list. This will create a more streamlined list of channels when you press the guide button. You can add/delete any channels you want for your favorites. You can even create a "favorites 2" list also. It took me about 15-20 minutes to create my favorites list. You can start your favorites by adding all available channels, and then removing the ones you don't want, or you can start by removing all channels, and then just add the ones you want for your favorites. This might be the best alternative....I don't think Verizon will try and fix this anomoly anytime soon.
The favs option is a good idea for most, but if someone has guests/relatives over they won't always know to hit the small heart button. Even my father in law who has huge fingers and would have a time hitting the small button without hitting others. lol
I used to use the favs option myself in the past, but found that to be to much of a pain imo. I think I'd rather just see channels I dont have.
I'm not sure I follow why your guests would have to hit the "heart" button on the remote. The "favorites" option is a fixed option in the pull down menu. Once it's selected, you don't ever have to push the heart button. I just set my favorites channels up from the "menu", "settings" area, and then go to guide and change my mode to "favorites 1". That's it. Neither I, nor any of my guests will ever have to touch the heart button again.
