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@Venhaus wrote:
Just moved a hd stb from one room to another. Both rooms have working stb's in them so I know the outlets are hooked up.
The HDTV box that I moved is giving me a data connectivity error which means I can still get sd tv but no HDTV channels or a menu guide. I have rebooted multiple times using the in-home app with no success.
Please describe what you mean by "data connectivity error."
Have you tried moving the HD STB back to where it came from (where it worked) to confirm that it is not a new location outlet issue?
same thing happened in our house. only differance is that none of the boxes were moved from their original rooms. Two of our set top box and our hd box. Verizon closed. any advice?
for what it's worth - here on west coast I still get the same "no data connectivity" error and am unable to setup my replacement dvr.
So, either the info I got last night about update in progress being the cause was wrong, or they are running late with the update. I can't deal with contacting them yet again to ask, too many hours spent with agents who do not have the information they need to help. Training seems to consist of teaching them to say "I understand" and "I apologize for the difficulty you are having". Pitiful
This issue has been resolved for me, multiple attempts all morning, finally worked! Woohoo, I now have a working DVR! And, thanks to the help from members of this forum, I didn't lose all my settings (Favorites and series recording setups) - was able to restore from the Cloud with absolutely no trouble! A big thank you all for that, absolutely would not have known to Save to Cloud before disconnecting my old box (and Verizon didn't even mention the possibility when they said box needed to be replaced). This forum is such a great resource.
I still get the error message " No data connectivity" on my set top box (STB). I press the info button and see the same error code you got. I used the home agent to reset, reset. I power cycled (a good Technician term) the STB. I unplugged the power cord and plugged it back into the STB. I haven't moved the box. I changed the batteries in my remote.
Any ideas? (In North Texas).
Oh, my living room STB is the same model and brand. It works just fine.
I have no answers, just a simlar issue. Day 13 wo fios TV. Finally on day 12 the wireless router stays connected, but the fios tv box cannot reboot, connectivity issues. This after numerous service calls by skilled technicians who replaced all hardware (two or three times?). When I asked if I could at least have internet connection, I was told it was all or nothing; all of the triple play would work or none. But now one is working, internet, and the other not, fios TV. Can't understand that one! The latest is that an electrical fluctuation may be causing it, so I say test that one using the backup batter in the fios equipment.
All three of the triple play had worked flawlessly until 13 days ago, when all went down. With rebooting, the internet stayed connected for 10 minutes, then dropped. Thirteen days of this. Service technicians repeating their tasks over and over, skillfully I believe, but I think the problem is beyond their scope of work. Now internet has remained connected for 18 hours, knock on wood triple times, and I wonder if there is a system programming bug with a fix that would require a reboot of the larger network that is not done out of consideration of the majority -not the individual? Who knows?
Day 14 fios, wireless are both working! The programming fix did work. NOt quite half a month; credit please?
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