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ESPN Goal Line Missing

cvdean
Newbie
‎09-10-2011 11:01 AM

I noticed the other day that the message for ESPN Goal Line (571) was gone and a black screen. Now today I get a message that the service is not available. Anyone else. What happened to it.

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Anthony_VZ
Master - Level 3
‎09-12-2011 07:59 PM

The message saying "currently unavailable" means there is a signal problem. That's commonly fixed by unscrewing the coax cable from the back of the box and from the wall outlet. Make sure both copper pins on the end are straight, then screw both back on. If that does not fix it, please send me a private message

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BWL
Newbie
‎09-15-2011 07:39 PM

I had the same issue.  Was there a resolution that worked?

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MiMeQu21
Contributor - Level 3
‎09-16-2011 02:44 PM

Not sure how this is a signal problem for one channel?  I have the same issue.  Now, for some reason, a parental lock screen comes up on my screen for channel 571.  The rest of my channels work.

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rkdunn2
Newbie
‎09-17-2011 11:51 AM

It is not even on my channel list anymore. I called the call center, and basically got a response of "if it's not on the list, then we don't carry it." Of course, he didn't know that Verizon carried it as recently as last week, so I don't really trust his knowledge. I just wish I could get a straight answer from Verizon on what is going on with the channel.

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MiMeQu21
Contributor - Level 3
‎09-17-2011 06:11 PM
it is no longer on my tv either. The last few days the channel was there but the screen was blank. Then the parental locks notification screen came up. Now the channel is gone from the system. I guess it is too much to ask for Verizon to put something on their website or send us a message.
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Caps09
Specialist - Level 2
In response to MiMeQu21
‎09-17-2011 06:56 PM

Where are you guys located? I remember last year when the channel started, the DC and Harrisburg areas could not see the channel due to exclusivities already in place in those markets. I'm in Richmond and have not had any problems with it.

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BWL
Newbie
In response to Caps09
‎09-17-2011 08:08 PM

I'm in Northern Virginia.  The channel is now missing from my menu as well (it was in the menu last week).  I just wish Verizon would be clear if the channel is available and who it's available to.

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MiMeQu21
Contributor - Level 3
‎09-18-2011 05:48 PM
please see my posting about Verizon's biggest issues. I have posted this issue as an example of lack of communication on Verizon's part.
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JTJACK
Newbie
‎09-24-2011 09:32 AM

One of the main reasons I signed up for Extreme plan was to receive Goal Line.

If  Fios is not providing Goal Line should I get a rebate on my Extereme bill?

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Caps09
Specialist - Level 2
In response to JTJACK
‎09-24-2011 10:12 AM

Nope. External excusivity agreements are keeping Verizon from bringing you this channel, and the terms and conditions we all agree to do not provide for refunds in a case like this. If it was something you were paying for on a stand alone basis like HBO or Fox Soccer Plus, it would be different, but Goal Line is only offered as part of a package. Speaking of that, if you call Verizon, maybe they'll give you free HBO and/or Cinemax free for a while (the "we're sorry" promo).

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cvdean
Newbie
In response to Caps09
‎09-25-2011 09:45 AM

I was at my daughters yesterday in Delaware and she had it. and they are in the Philly market. Why is the DC market different when it comes to External excusivity agreements?

Chuck

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