Deplorable customer service!!!!!
My service has now been out for 26 hours with no sign of restoration on the horizon. After exceptionally long wait times on the phone, I'm then told that I need to call yet another number because New York has their own "special" technical support. Why wasn't I given that number first?
I was on hold 57 minutes at the NY number (855) 233-8729 before I was finally connected with someone. He wanted to know why I stayed on hold that long since the first thing a caller to that number was supposed to hear was that there was a Fios TV service outage in three states in the North East (including NY). There was no such message! He then told me that there was a software glitch that they were working on. In the meantime, he was going to reset my set-top boxes remotely because that had worked for some customers. After 20 minutes on the phone with him and the set-top boxes not resetting, he gave up and said that he would "open a ticket".
I can only watch local stations and the weather channel (49 and lower) as all others come up "Not Subsrcibed".
I would like to add that I then called a relative of mine who works for Verizon in Buffalo and she in turn called a Verizon Fios technician who is currently on duty. He wasn't aware of any problem and after checking, said that there definitely was no problem with service in the area....... WRONG!!!!! Of course, their only suggestion was to call back Tech Support again.
He then suggested that I call Tech Support again. I have wasted enough time on the phone wih them over the last two days, with each person giving a different line of **bleep**.
I am also exteremly unhappy with the fact that there isn't any easy way to send a message to Verizon about this or any other problem.
It was this type of poor customer service that caused me to leave Time Warner cable. I guess the next stop is the Dish (after I demad a credit for the days that I didn't receive the service I contracted them for).
