Maximum Number of STBs

[TSD54]

Does any one know the status of maximum # of STBs allowed on one account.  I tried to order an additional STB and could not.  I have a desire to expand to 9 and no one at Verizon can give me a solid answer.  I currently have 8 -  switched out some DCT700 media boxes for STBs and now the last one cannot get the guide.

BTW - when I signed up I had my house wired for 9 drops yet no one at Verizon mentioned there was a limit

[Keyboards]

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@TSD54 wrote:

Does any one know the status of maximum # of STBs allowed on one account.  I tried to order an additional STB and could not.  I have a desire to expand to 9 and no one at Verizon can give me a solid answer.  I currently have 8 -  switched out some DCT700 media boxes for STBs and now the last one cannot get the guide.

BTW - when I signed up I had my house wired for 9 drops yet no one at Verizon mentioned there was a limit

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There is currently a limit of 8 MOCA devices (Actiontec counts as 1 and each QIP series counts as one).  There should not be a limit on the number of DCT-700s since they are not MOCA devices (don't receive IP information over the cable).  That being said, Verizon may impose an arbitrary limit which I can't speak to.

The reason you can't get guide on STB 8 is because you have exceeded the maximum number of IP devices allowed in the MOCA chain.

[Techman28]

Keyboards is 100% correct..

I'm actually quite shocked that no one would be able to tell you this as its general info my apologies for that.