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Why does the request replacement remote screen in the latest version of In Home Agent say "Please confirm your contact number" above the green "I need a new remote" button? What happens if this field is left blank and the green "I need a new remote" button is pressed?
@Keith_Weisshar wrote:
Why does the request replacement remote screen in the latest version of In Home Agent say "Please confirm your contact number" above the green "I need a new remote" button? What happens if this field is left blank and the green "I need a new remote" button is pressed?
OK, I'll bite. What happens? And what difference does it make? I ordered a new remote recently, it arrived shortly thereafter, and there was no charge on my monthly bill. I don't recall all the details of the transaction, but it's likely that I used the screen that you described.
There's always the possibility that an individual these days does not have a phone number (mobile or otherwise). However it seems to me if VZ wants a phone number they can use to contact me if there's a problem delivering my new free remote (or to verify the validity of the remote replacement which is perhaps the reason for the request), I don't find it onerous to provide one.
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