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Not authorized for playback

txnay125
Enthusiast - Level 1
‎10-24-2011 05:24 PM

Two weeks in a row now we havent been able to watch schedule programs that we have recorded.  when trying to play something we get an error "This service is notauthorized for playback (or recording)." Other programs playback fine.  if we are watching it live and pause it, it freezes and we have to exit

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Karl_VZ
Contributor - Level 1
‎10-26-2011 06:43 AM

Hi txnay125 -- I sent you a message about your post so we can take a look at the DVR problems.  Please get back to me when you're able.  Thanks!

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jb12345671
Newbie
In response to Karl_VZ
‎11-21-2011 05:38 PM

Tonight I got the "Not authorized for playback or recording" message when trying to playback CBSs How I met your mother while it was recording. What exactly is this indicative of?

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IslandChief
Newbie
In response to Karl_VZ
‎12-04-2011 10:15 PM

Tonight I had this issue also.. but there I am yet to see a definite cause or fix for the problem: 

Why Is Verizon not coming forward with information about this...

Why all of a sudden this is becoming more prevalent.. They obviously made some kind of change on there side

Verizon ??  Help please.. I am paying for a service that is broken.... running out of patience...

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TMNoone
Newbie
‎11-07-2011 05:17 AM

I also got the message "This service is not authorized for playback (or) recording" for a recording that is recorded every week.  Last week is the first time we got this message and now we cannot watch the program.  Is it a DVR problem?

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Jcronk23
Newbie
‎11-10-2011 08:14 PM
Did you accidentally hit play all and then stop and try to play a single episode? Thats what gets this error for me. It play the episodes error free using play all though, but quite inconvenient...
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TMNoone
Newbie
In response to Jcronk23
‎11-14-2011 01:07 PM

Unfortunately no, it is just one episode of a show and when I hit play, I get that message.

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doggonepc
Newbie
‎12-07-2011 07:38 PM

Happened this evening on my Harry's law recording.  What gives...

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Canofsoup
Newbie
In response to doggonepc
‎01-12-2012 07:56 PM
Glad to hear I'm not the only one having these issues. Got the "not authorized for playback" message tonight on one show - this is the third time it has happened in the past month or so. I've also had a few issues with corrupted recordings that get stuck in the middle and loop back to a point earlier in the recording. This all sucks - please advise re: any solutions!
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GalBiker
Enthusiast - Level 2
In response to Canofsoup
‎01-14-2012 08:50 AM

I too am getting the same DVR alert error message although mine started this week seemingly after the Guide upgrade.

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Hubrisnxs
Legend
In response to GalBiker
‎01-14-2012 10:17 AM

I am not sure what the dvr has to do with my router but I found if I got that message and did a regular reset of my dvr - there was no difference.  One day by chance I reset the router first, after I got online I reset the dvr, and it worked.    So It's worth a try, but like I said I couldn't explain the relationship in this case from the router to my dvr, but it made a difference for me and started working.     

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