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My remote control all of a sudden stopped working properly. It still controls the TV just fine and it also turns off and on the STB, but I can't get the Menu, Info, Guide, DVR, FIOS TV buttons, etc. to work at all. I've already changed the batteries and it still works the same.
We apologize for the trouble you've experienced. We'd like to help. I've sent you a Private Message for futher instruction.
Thank you,
Adam H.
I've been having this problem since Wednesday. I have 5 Set Top Boxes, one of which is a DVR. All of them except the DVR are working fine.
The DVR is completely useless. I can't access the Guide, Menu, DVR, nothing. And when I hit the Info button, I get parental control. I also noticed that the time no longer shows up on the LCD panel, only the channel.
When I go online to My Services, I notice the DVR does not show up on my list of Set Top Boxes.
I've gone online to chat with support three times and each time they say they know about the problem and that it will be fixed by either that night, or the next morning. So the next day I call again, because it still hasn't been fixed.
Is there a way I can reset the DVR from my side, maybe that will help!!!
same here, 2 remotes that worked before, not working now. Replaced batteries, no luck. Anyone else?
This thread is oer 2 years old and will be closed.
Open a new thread.
Does your remote do anything (ie change volume on your TV)?
What model remote do you have?
If it is the 4 button, try hitting the STB button to see if somehow it is trying to control another device.
When you hit buttons on remote, do you see any indications on STB panel?
Same issue... how do I fix?
I'm not sure my issue is the same, but as I posted in another thread I am a new customer and I've been through 2 remotes and 2 STB's and my problems continue. My power and volume buttons work but the arrow keys in particular only work sporadically. Once I am able to enter a menu I have difficulty navigating because the arrow buttons, exit, and ok generally don't work. And since I've had the same issue with 2 remotes and 2 boxes there is clearly a larger issue. Very frustrating to the point I'm considering cancelling my service.
As mentioned in a couple other threads, if your issue is similar to mine, stick a Post It not over the IR sensor on your STB and the remote should work.
I am trying to get the remote control for the Digital Adapter to work. Replaced my tv in the kitchen and thought it would be a simple set up like before. But I can't get it to work at all.
the way the remote is set up, at least according to the original tech who set it up, the Digital Adapter stays on all the time and you use the tv button on the remote to just turn off the tv. all the other buttons worked fine. I can't seem to get it to program.
I was following the printed instructions for "teaching" the remote but it is not working. My Dad is driving me crazy because he must have the tv in the kitchen.
My remote is suddenly not working. Same problem as the guy in this thread: it operates the TV fine, but I can only change channels on cable. Guide, menu, etc. do not work When I hit "Info" though, a black screen with an old DOS-like interface comes up asking me to set up parental controls.
Thoughts? This is really annoying.
Thanks.
Just swapped my old STB for new ones today and am having the exact same remote control issues on the DVR STB - Guide, Menu, etc. won't work. I can change channels, adjust volume, turn TV on/off, but none of the other controls work.
I tried the black tape over the IR, etc. and it did not work.
Are there any new solutions to this problem?
Thx,
NDW
Did you ever get to the bottom of this issue? I think its a provisioning problem. I have the same exact issue on a new HD box they shipped me (Shockingly self install fail). The remote works fine on other Cable Boxes in my house- something is up with this new box. Channels work- I can flip up and down using the remote but zero response from the other buttons.
No its not the IR - the green IR light blinks on the STB as it receives the signal when I try to do antying like hit the Guide button. Only button that does anything is the Info button which gives me a menu to set the parental controls. (Which I can set then remove fine)
Come on Verizon??
Hi my P265v3 remote controls the TV but the Guide, menu, on demand, info and other buttons besides the channel and volume buttons and number buttons. The batteries aren't the problem as I have changed them.
Is there any answer to this? I am having the same issue. I just replaced my DVR to the newest motorola version and I get the same issues: I can change the channels but nothing happens when I go to DVR or Guide. If I press info I also get the parental control code setup.
Is this because the box is still setting up or is it a bigger issue? Anyone have any info on this?
For my one STB remote, I can't access the Guide, Menu, DVR, or any of the other Fios related buttons. WI hit the Info button, I get parental control. This seems to be the same answer above and you were able to message her an answer. Can I please have help with this? Thank you.
I'm having a similar problem. I just activiated 2 new boxes: 1 HD Multi-room DVR and 1 HDSTB. The activiation went thru, even though I had to do the DVR manually, but the remote on the DVR isn't working properly. When you hit the Guide button and scroll thru the channels if you hit OK some of them are coming up saying "Channel Not Available" with a 0881 code. Did the whole online troubleshooting thing, called the CS number, went thru the whole automated thing...still didn't work. So I asked to speak to an agent and went thru the same thing (inplugging from the wall for 20 seconds)...still doesn't work. He thought that it could be because the channels I mentioned that I was getting the 0881 error code are "low level signal" channels but that can't be right because I get those channels IF I use the Channel +/- buttons. He also thought it could be a pinched splitter. I did try the DVR on the TV in the family room and it did the same thing. help!
I'm having the same problem. Very strange - this morning the remote worked fine. Tonight it controls the TV properly, but can't control the STB at all. Replaced the batteries and rebooted the STB, no change.
It is a plasma TV problem. Verizon use IR signal. Some plasma TV screen light creating IR interference. In my case. I have a Panasonic Plasma TV. Just change screen model to THX. It fixed problem!!!!!
We are having the same problem our remote. In addition we also have a Panasonic TV. My question is how do I change the screen model to THX? thank you
Were you able to figure out how to change the screen model to THX? I may have the same issue - already received a 2nd remote and have new batts but the problems continue. The Power and Volume buttons work good but the arrow keys, OK button, and Exit button in particular, only work sporadically which makes navigation very difficult. Very frustrating.
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