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Several of my Fios HD channels do not work. This is isolated to only a handful of channels - some HD channels are fine, and all SD channels come in as expected.
I've read responses here and on Twitter that advise the user to check the coax cable, but I am having a really hard time with this solution. I can remove the coax on the set-top box end, but it appears to be a bit live - when I touch the pin in the middle, I get a definite shock. On the splitter end, the coax must have been put in via machine - it's screwed so tight, it won't budge. I just can't undo it at all.
Are there any other tips to share for this particular issue? I've followed all of the onscreen prompts to no avail.
Thanks for your help!
The splitter coax F-connector may have been installed with a small connector wrench. Just use a small 11mm or 7/16 in. wrench, or pliers and loosen the connector about 1/2 turn. Then you can disconnect it with your fingers. Make sure the cable itself is straight and not putting pressure on the connector.
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