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Just so you know, this place is not an official Verizon support channel. It is a place where customers help each other. If you want to talk to Verizon support, you need to visit the "contact us" link on the Verizon pages to use phone or online chat.
As to your problem, you should first check the cables between your set-top-box and your TV. I suspect one of them is loose. You can also try resetting your box and TV by unplugging them from power for a minute or two.
If you want more help from the folks here, please give us more details. It's really helpful to know the model number of your set-top-box and TV. Be sure to tell us the type of cable used to connect the two (HDMI, ...).
Good Luck.
Start a new topic or ask questions in the open forum.
