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mobile number is already registered to another Set-top box (ERROR ON NEW BOX)

tofudrifter
Newbie
‎12-08-2011 12:53 PM

Hello,

So my old dvr box did work for 6 months, then suddently the program guide and functionality changed to a non-dvr view. So after a few weeks of trouble shooting I recieved a new box. Unfortunately when I try to register the new box for the remote dvr access  I get this error message "The mobile number is already registered to another Set-top box." This occurs from the settop box and from the settings on the verizon website. When I called tech support, they told me to call verizon wireless, I told them i had At&t, so they told me to call AT&T.

 I still have my old box which is ready to be returned. Should I hold on to the old box for any reason?

Thanks!

tofudrifter....

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An Accepted Solution is available for this post.
Shamika_VZ
Contributor - Level 3
‎12-10-2011 07:22 AM

Hello,

I do not see a need to hold on the Set Top Box. If you are still having trouble please send me a private message, I will be glad to assist.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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