"Currently Unavailable " and No Audio on various channels

[JBR]

Dear Verizon FIOS

I am absolutely amazed that literally 1000's of customers are experiencing the same ongoing issues.

I have the (3) 6416-2 DVR's with the1.6.1 release but I still get to reboot every couple of days.

Call CS which I have done a few times since Sept 2008 and they do a system reboot which doesn't provide any longer fix than if I reboot from home

I am asked to disconnect this and jiggle that.When I have a problem I get to become a Verizon Diagnostic Tech. I am told or it is inferred that the lack of reliable service or the failures are somehow related to my non Verizon

cable connections

All this and Oh Yeah I get to write you a check every month.

Thanks Verizon .........thanks for doing business with me

[glendorafios]

After having Fios TV one week I started getting "Channel Unavailable" on numerous stations that I normally receive. The stations remain "Currently Unavailable" for minutes or hours and then return. The problem is random and affects different channels. Other channels continue to work properly when I change channels. After several minues or hours when I return to a channel that was "Currently Unavailable" it will begin working again. This seems to be a line feed problem from the Verizon Fios System since it does not affect all channels at the same time. If it continues I will cancel the service and return to Direct TV since no one seems to be able to resolve the issue.

[wb2jte]

I have also been getting Currently Unavailable lately very randomly. It's very annoying, sometimes 4 or 5 channels in a row. Sometimes comes up after watching a channel for 10 or 20 seconds. Is it something I did?

[DMZ]

These issues are software bugs and Verizon knows about them.  If it continues to happen, call them and ask for some credit on your account for the inconvenience.  

[SteveK]

My CUrrently Available" problem is on the PBS channels (23,24,523, adn two otehrs I do nto have with me now,  and also on 513.

My response fromtechincal non-support as been similar to reset everything.  Thten works for ten minutes ot a day then returns.  Of cousrse the big problem is when you programmed to record something you really want, and then come back and find two recording of 7 or 8 seconds each becasue the siganl was Currently Available.

Very tempted to call Cmcast and then Verixon will lose more than FiosTV cusotmer as my internet will go too.

Anyone get any real service?

Steve

[jonl]

I to had the same problem with 23,24,469,470,471 and others.  The problem is we had bad coax in the house.  We replaced the old coax and all is well.

[DMZ]

If there's the old R9 coax in your home that cable companies used back in the old days, it MUST be replaced with R6 coax that has the thicker middle insulator.

[FloridaFiOS]

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@DMZ wrote:
If there's the old R9 coax in your home that cable companies used back in the old days, it MUST be replaced with R6 coax that has the thicker middle insulator.

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Although this might be true, I can assure you that wiring or a defecttive coax-box CAN'T be the reason for this problem. All was working fine a week ago and guess what - I'm still using the same wiring. I do not understand howsomebody can even suggest that wiring could be the cause for this issue when the problem pops up virtually everywhere..

I'm having this problem as well and if a nationwide problem occurs over the last few weeks AND I didn't change ANY of my hardware and everything was working fine before, why MUST I suddenly replace my coax?? Makes no sense to me..

[prisaz]

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@FloridaFiOS wrote:

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@DMZ wrote:
If there's the old R9 coax in your home that cable companies used back in the old days, it MUST be replaced with R6 coax that has the thicker middle insulator.

---

Although this might be true, I can assure you that wiring or a defecttive coax-box CAN'T be the reason for this problem. All was working fine a week ago and guess what - I'm still using the same wiring. I do not understand howsomebody can even suggest that wiring could be the cause for this issue when the problem pops up virtually everywhere..

I'm having this problem as well and if a nationwide problem occurs over the last few weeks AND I didn't change ANY of my hardware and everything was working fine before, why MUST I suddenly replace my coax?? Makes no sense to me..

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If you have RG59 COAX, it is not supported plain and simple. Even if it was not a problem last week and something did change. RG59 will not handle the higher frequencies of FIOS. MOCA running at 1050mhz for the IP portion of FIOS should not be run over older RG59 COAX. If you do not have the older COAX then I would say it's not the issue.

[golfdude]

I have been having this problem as well.  I recently moved and transferred my service and never had this problem at my old address.  The Verizon installer hooked up the hardware on the house and tied it into the existing coax.  When he was checking the various cable plugs in the house he said the signal was inconsistant with an instrument he was using.  When I had FIOS installed at the old house the installer ran new coax to all of the outlets in the house.  The installer did not do this when I moved.  Isn't Verizon responsible for installing a system that works if there is a problem with the coax?

[FloridaFiOS]

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@prisaz wrote:

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@FloridaFiOS wrote:

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@DMZ wrote:
If there's the old R9 coax in your home that cable companies used back in the old days, it MUST be replaced with R6 coax that has the thicker middle insulator.

---

Although this might be true, I can assure you that wiring or a defecttive coax-box CAN'T be the reason for this problem. All was working fine a week ago and guess what - I'm still using the same wiring. I do not understand howsomebody can even suggest that wiring could be the cause for this issue when the problem pops up virtually everywhere..

I'm having this problem as well and if a nationwide problem occurs over the last few weeks AND I didn't change ANY of my hardware and everything was working fine before, why MUST I suddenly replace my coax?? Makes no sense to me..

---

If you have RG59 COAX, it is not supported plain and simple. Even if it was not a problem last week and something did change. RG59 will not handle the higher frequencies of FIOS. MOCA running at 1050mhz for the IP portion of FIOS should not be run over older RG59 COAX. If you do not have the older COAX then I would say it's not the issue.

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Again, look at all the  various complaints. I highly doubt all these members suddenly moved or switched to older Coax. BTW, I already used FIOS last week..(;. In addition, my system is NOT set to MOCA.

While your information is highly appreciated, it's obvious that this is a software-issue caused by 1.6.1 and will probably fixed with 1.6.2.

It just doesn't make sense to advise other members to have their wires changed to solve the problem although the software from VZ is messed up. Also, "plain and simple"..

[golfdude]

So, what is the fix?  Unplug the STB, drink a cup of coffee, plug the STB back in, and this new software will be installed?

[FloridaFiOS]

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@golfdude wrote:
So, what is the fix?  Unplug the STB, drink a cup of coffee, plug the STB back in, and this new software will be installed?

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No, the new software is rolled out by VZ based on your region. I, in the Florida area, probably have to wait for several weeks to have that fixed.

[golfdude]

**bleep**.  I am in Fort Wayne.  It will probably be obsolete by the time I get it!!!!!

[SteveK]

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@FloridaFiOS wrote:

While your information is highly appreciated, it's obvious that this is a software-issue caused by 1.6.1 and will probably fixed with 1.6.2.

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That comment is scary as I have the problem on 1.6.0 and was hoping that 1.6.1 would help.  Now does this mean i will haveto wait another decade?

As to the cable issue, my house is new one year, with all new cables (RG6 and Cat-5e). - SO NO CABLE PROBLEM

Problem occurs on HD/DVR box, not SD box.

I have tried changing from HDMI cables between my "cable box" and the AV receiver.  Still have HDMI cable between AV receiver and TV.  Did not fix problem.  To change the receiver to TV cable woudl mean removing the TV form the wall.  Tell me this is not necessary.  I won;t do it unless I have high probabliity of fixingthe problem.

 Steve

[golfdude]

The only STB I am having problems with is my HD DVR (I have 4 other standard STB's).

[SteveK]

Does anyone from Verizon ever even look at these posts?

[golfdude]

Not to my knowledge.  Not officially.  If you cruise through the postings you will see some members listed as employees of Verizon.  However, there postings are not "official" company postings.  At least, that is my understanding.

[FloridaFiOS]

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@SteveK wrote:

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@FloridaFiOS wrote:

While your information is highly appreciated, it's obvious that this is a software-issue caused by 1.6.1 and will probably fixed with 1.6.2.

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That comment is scary as I have the problem on 1.6.0 and was hoping that 1.6.1 would help.  Now does this mean i will haveto wait another decade?

As to the cable issue, my house is new one year, with all new cables (RG6 and Cat-5e). - SO NO CABLE PROBLEM

Problem occurs on HD/DVR box, not SD box.

I have tried changing from HDMI cables between my "cable box" and the AV receiver.  Still have HDMI cable between AV receiver and TV.  Did not fix problem.  To change the receiver to TV cable woudl mean removing the TV form the wall.  Tell me this is not necessary.  I won;t do it unless I have high probabliity of fixingthe problem.

 Steve

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You're obviously understanding what I'm trying to say. There is NO NEED to fix any hardware like wires, receivers etc. if the KNOWN ISSUE is the software! Changing hardware or other settings might even make things worse!

[golfdude]

BTW, great movie on HBO COM right now- Blues Brothers!!!

[golfdude]

**bleep** is not a cuss word.  **bleep**-it, God **bleep**, or something like that should get bleeped.