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New remote with set-top box

Kimmiesue2
Enthusiast - Level 1
‎03-29-2025 02:51 PM

I recently received a new set-top box to replace a defective one.  Should I have received a new remote as well?  My current one isn't working.

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clem21
Community Leader
Community Leader
‎03-30-2025 07:09 AM

Did you un-pair and re-pair the remote? Checked the batteries? Are the two boxes the same model?

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clem21
Community Leader
Community Leader
‎03-30-2025 07:09 AM

Did you un-pair and re-pair the remote? Checked the batteries? Are the two boxes the same model?

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Kimmiesue2
Enthusiast - Level 1
In response to clem21
‎03-30-2025 12:49 PM

Yes...once I confirmed I found the instructions for pairing online.  Thank you!

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