Pixel 9 Pro not receiving voicemail notifications

[Shadoe77]

For the past couple of months, I have not been receiving notifications for voicemails on my Pixel 9 Pro XL.  Between me and my family, we have three Pixel 9 Pros - two XLs and one non-XL.  None of them are receiving voicemail notifications.  All have been updated to Android 16 and at least the two XLs have the latest September 2025 Pixel Drop update.

Usually, within a few minutes after restarting the phone, the notification for the VM shows up and I can browse to it in the Phone app.  If the phone isn't restarted and the notification is allowed to come in normally, it doesn't appear until MUCH later, usually the following day.

Once the notification and VM appear, it works fine.  Any old VMs work fine.

I missed a call from my doctor earlier this week and didn't get the notification for a voicemail until the following morning.  I don't know if the blame for this lies with Verizon or Google, but either way, it's unacceptable.

I have a ticket in with Verizon support, but so far, none of their solutions have helped.

[Scott5337]

Hello. If you ever speak to Verizon about voicemail and you tell them you have a Pixel phone they might tell you that a Pixel phone does not support voicemail. That is 100% incorrect.  I also use Verizon and their voicemail can be confusing at times on a Pixel phone. The Phone app has a Voicemail tab in the lower right, that is an access point to see or hear your voicemail messages, once the service is activated. Verizon offers two voicemail services: their "Basic VVM" service (which is free) and the Premium Plan (which costs money each month on your bill). Either of these is setup on their website, or the Verizon app, or by speaking with customer service. I think Verizon expects us all to have Basic VVM (at a minimum) and that is needed to "see" voicemail messages in the Phone app. You won't get true visual voicemail with the basic plan, it will still be audio you have to listen to, but you should see visual notifications that you have messages. I pay the $2.99 a month for Premium VVM and that gives true visual voicemail with scrolling text in the Phone app. So if you want true visual voicemail with scrolling text when using a phone with the Google Phone app (on Verizon) you have to pay for premium. Or just stick to basic VVM and you can listen to your messages.

Once you have confirmed with Verizon that all voicemail settings and service are active on all accounts (call Verizon customer support and make sure voicemail is active on all lines first), try clearing the cache for the Phone app. Open Settings > Apps > See {number} apps > Phone app > Storage & Cache > clear cache > restart your phone.

If you have a Pixel phone and want faster answers to questions or issues you should visit the Google Pixel help forum.   https://support.google.com/pixelphone/threads?hl=en&sjid=9079951989941389854-NA

There are many more users on the Pixel help forum than there are here on the Verizon forum. You will be lucky if you ever receive a response here on the Verizon forums.

[Shadoe77]

I don't care about VVM, I just want VM notifications to come in reliably, which they were up until a month or two ago.

I tried clearing the cache on the Phone app and it didn't help.  I'll cross post this to the Google support forum and maybe to Reddit.  Verizon support has not been very responsive.

[vzw_customer_support]

We want to be sure you're getting all your voicemails, sending over a private message so we can investigate this issue further. 

-Kristen