Still No Resolution To A Weak Signal Between Gateway and Tower

[robert7711]

I've been communicating here with Verizon representative Jaquetta if she happens to be online now. 

My Verizon wireless home Internet has not functioned properly for over three weeks now.  What I experience is high latency, near-zero upload speeds, and a weak signal from my gateway to the nearby tower. The gateway is optimally placed--near a window facing the tower with no obstructions. For three years the service worked properly, but something changed just over three weeks ago. I've wasted more hours on trying to fix this than I care to admit. I've been trying to speak to a backend Verizon network specialist, but that has not happened.  My latest trouble ticket came back stating that there are no outages in my area, but apparently no one has checked whether the Internet service itself is having problems. Or whether it's over-saturated with users.  Or, because it's LTE, degraded. I never reported this issue as an outage. What I've reported is a greatly degraded Internet service. As far as I know, no one has checked this out properly. Why is my signal strength so weak?  Why is my upload speed near zero.  I've already swapped the gateway once and the same problem persists. All my devices that connect to this Verizon service (my computer, my phone, and my tablet) show the same thing.  Yet no one addresses the real issue. Again, this isn't an issue of outages; it's an issue of very poor signal. And I've failed to be able to find a way to get this message to the right person.  

[vzw_customer_support]

Hello robert7711, we want to help review your internet signal. So, we can better assist, we will be reaching out via Private Message.

-Sarge

[vzw_customer_support · Accepted solution]

Hi there, robert7711. In reviewing other posts we are able to see confirmed restoration of services after working with our support teams.

For others that may be having similar issues, we recommend utilizing our Digital Technology Assistant which is available 24/7 here: https://www.verizon.com/support/devices/#home

If you need further assistance, please contact us.

-Katie