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I don’t even know where to begin. I signed up for Verizon online. I was set to receive $200 Verizon gift card, $200 Amazon gift card and NFL Sunday ticket. The option I selected made it so my internet wouldn’t be delivered for a couple weeks. I called in to see if I could switch to self install. I was assured over and over after being on the phone for well over an hour that I would receive all the same promotions and my internet would be delivered the next day. The first order was canceled incorrectly so now I cannot do anything else my account due to a pending order. Now after 2 weeks of dealing with horrible customer service (no one knows anything, keep me on the phone for hours talking in circles, promised call backs that never come) we are being told that none of those promotions were put on the second internet order and there’s nothing they can do for us. We will be leaving Verizon after more than a decade if this is not resolved.
Solved! Go to Correct Answer
Resolution Update: By partnering with support we were able to confirm details for the NFL Sunday Ticket promotion and the eligibility to be combined with other offers. Not all offers are eligible to be combined, as confirmed by the support team.
If anyone else is having issues with a gift card offer, please review this helpful FAQ: https://www.verizon.com/support/device-rebate-faqs/
If you still require assistance or have any questions, please contact us for support.
-Katie
Hello Cwolfe23, we want to make sure that our customers are receiving any promotions that they qualify for. So we can better assist you, we will be reaching out via Private Message. -Dee
I have not received any updates on the Sunday Ticket. Dee was miraculously able to get me both gift cards (still have to wait 45 days for them to actually process) after talking to at least 20 different reps. The Sunday ticket was the ONLY reason we went with the Verizon internet. Would love an update.
We want you to get the promotions you qualify for and would like to help asap. I'll be sending you a Private Message, so we can get started.
~Maria
Resolution Update: By partnering with support we were able to confirm details for the NFL Sunday Ticket promotion and the eligibility to be combined with other offers. Not all offers are eligible to be combined, as confirmed by the support team.
If anyone else is having issues with a gift card offer, please review this helpful FAQ: https://www.verizon.com/support/device-rebate-faqs/
If you still require assistance or have any questions, please contact us for support.
-Katie
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