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When a call comes in my screen stays black and if you touch any of the buttons it goes right to voicemail. Wait a minute and phone comes back to life and you can go to VM if caller left one.
Good evening! I'm sorry to hear you're having trouble with your device. Please tell me, is there any liquid or physical damage to your device? Can I have you run a Device Health Check with this link? https://www.verizon.com/support/knowledge-base-206364/
-Carter
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