Moto Z3 Won't start up fter being dropped

MICKRU67
Newbie

I dropped my Moto Z3 while it was in its' case on hardwood floor. Phone screen showed immediate defects and within two hours I could no longer get the phone to start. Any advice from other Moto Z3 owners or cell phone experts?

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vzw_customer_support
Community Manager
Community Manager

We definitely want to help with your concerns, MICKRU67. It seems that dropping the device caused damage. The best option for this would be to file a claim if you have insurance. You can get the process started by following this link: http://spr.ly/66091fZav.

- ElizabethC_VZW

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