Gift card never refunded on a cancelled order

[Cloudfire]

I also have the same problem. Bought a meta quest 3s with gift cards to be picked up in store on May 7th, the store cancelled same day due to missing stock. They said the gift cards would be refunded, they never were. I've since called Verizon multiple times, and tried to get the support people on twitter or X or whatever, they couldn't assist. I believe a ticket was created a couple of days ago but I don't think it should be taking this long.

[kh_jenn]

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

[vzw_customer_support · Accepted solution]

Cloudfire, we sent a Private Message to continue the discussion related to the gift card refund issue. This is specific to an individual order so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

~Izzy