Order # not found

[JJohn2]

hi so i ordered a 16 pro a couple days ago and on the 28th it said it shipped i tried to track it again today but it said the order number was not found mind you it hasnt delivered yet now im getting upset due to the fact i need a phone for work and now it feels like i got tricked please help

[SynthpopAddict]

My notes have a contact number for Internet Order Support: 866-338-7390.

[vzw_customer_support]

Help is here! Please tell us, is this an order for a new service? Consumer or business account? 

~Maria

[vzw_customer_support]

We sent a Private Message to continue the discussion related to your missing order. This one is account specific and something we'll need to take a closer look at! Reach out when you can, and we'll be happy to help.

-Dee