Hello AA92, we want to make sure that you have received the phone that you had paid for. We had previously sent you a Private Message so we could take a look at your specific account concern. If you are still have not had your phone order resolved, please join us in the Private Message.
For others that need to check the status of their order, please take a look at the following link:: https://www.verizon.com/support/shipping-faqs/#item9 -Dee
