Multiple Service Issues Need Resolution

[Moeflo11]

On july I spent over 4 days on the phone, chatting attempting to resolve the overheating of the new iPhone max 16.  I was transferred to many different departments. The representative were unhelpful and seemed completely unaware of the issue. They repeatedly requested information already provided multiple times, indicating a lack of internal communication and training."

"This frustrating experience was made worse by earlier attempts to contact support via their '24/7' online chat service. The wait time exceeded an hour, and the 'live agent' offered generic troubleshooting steps that had already been tried and didn't solve the problem. They eventually disconnected from the chat without offering any further assistance."

"This situation has wasted valuable time and left an unresolved. Issue. Until finally a rep noticed that I was not being helped. She put in a replacement order. I received the replacement but I had the same issue. I was asked if I wanted another replacement. I said no , I will go to the Apple Store like the first customer agent suggested.  There they knew the issue was the update was causing the overheating. I had to go back to the earlier update to stop the overheating. Once I thought it was resolved, I went to the store to have my iPhone have cellular service. I only had cellular service for my iPhone and not for my I watch. I had a payment plan. I paid  $400 and received a text the my service was suspended and will be charged $20 per line. I had  a balance of $38.63, which I paid. I received a text that my service would be restored. At 10:02 am.  I waited and could not logged in myverizon or chat with no one , because I did not paid. Even though I paid the amount. I finally called financial services, to which I was going to be charged $10 to use their services. I told them I paid and want my service restored. After she went thru my account and noticed that I paid, my service was restored 3 hours after I received the text that my service would be restored and I had not to do anything else. For a company that charges a premium for services,  and nickel and dimes you, the customer support is unacceptable. The system seems designed to prevent customers from getting the help they need. Taking business elsewhere is a serious consideration."