Order fulfillment and promotional issues

[Drea11]

I am not about to waste another several hours writing the entire issue here; but, long story short I did a promo to upgrade (I was going to go with another carrier) and yal offered an iPad or Apple Watch with upgrade.  I upgraded 2 phones and added 2 lines for 2 iPads.  Order was picked back due to inclement weather; then another month goes by and I checks manta been cancelled.  S/w an agent who stated those colors were on back order but they should’ve just re-indtsted order not cancelled.  She supposedly reinstated order. Supposed to get in 6 weeks.  Called back, still supposedly on back order. This has gone on for months. And I was told not to turn in my old phones until I get the iPads and everything is worked out.  Supposedly sent to escalation dept; hours long convos.  No return calls as promised.    I’m at my wits end and I expect this will be handled.  Customer well over 10 years and still it is disappointing experience.  I would’ve done with the other carrier if I wasn’t offered this promo.   

[vzw_customer_support]

Your 10 years of loyalty mean the world to us. We want to help and check what is going on with your order. We will be sending you a Private Note. 

-Christopher

[vzw_customer_support]

We appreciate your loyalty and want to make sure that everything with your orders and promotions is resolved. If you still need assistance, please respond to the private message we've sent.

-Katie