TCL 10 5G UW

[amassanga]

My Verizon TCL 10 5G UW phone that I bought previously owned is unlocked. Verizon told me it was and should be good to go on any other network. However, that's not the case. I insert any other carrier SIM and after a brief period of actually working properly (about 1-5 minutes), it says it cannot be activated on another carrier at this time and to contact Verizon. They won't help because I'm not a customer of Verizon. The closest i came to anything was being told that even though the terms were satisfied and the phone was indeed unlocked, it was still attached to a disconnected account and needed to be unattached. I have no way of contacting the original purchaser and i knew this before hand and called Verizon to make sure it was indeed unlocked and was told it was and no fraud, payments owed, blacklist or anything was wrong and that i should be able to use it on any carrier so I bought the phone. Now i can't use it because supposedly it needs unattached front a disconnected account. What to do?

[SynthpopAddict]

Did you buy this phone directly from Verizon, or from a 3rd party seller?  It's possible this phone is permanently locked to Verizon and cannot be unlocked.  This is a very common problem with previously owned phones purchased through 3rd party vendors.  I'd get a refund.

[vzw_customer_support · Accepted solution]

We are unable to check the status of this device, as it was purchased through another entity. Please contact the seller and your current carrier for assistance with activation.
You can find details regarding our device lock policies at this link.

https://www.verizon.com/about/consumer-safety/device-unlocking-policy

-Luis