Talk and text activity log not updating

Clynnshea
Newbie

I have this problem. Inaccurate talk and text logs missing calls and texts.  And now my minutes log stopped updating entirely and my messages  log skipped entire days. How is this fixed. Is it in my end or verizons?

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vzw_customer_support
Community Manager
Community Manager

We are here to support you. Sending you a Private Message now.

-Cryssie

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vzw_customer_support
Community Manager
Community Manager

We definitely want to make sure you're able to obtain accurate logs of your usage. We sent a private message initially to connect with you in order to dive deeper into this issue. In order to assist, we'll need to continue in private messages as this issue relates to your individual account.

-Necia

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