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I have been trying to get a replacement for a broken phone for a business account for over 11 days. This is causing issues with losing money and being able to take care of my business. I have called over four times attempting to get a replacement through my insurance on the phone And they continually screw it up. Initially, the person put an incorrect/incomplete address for the phone so it was returned back to them. Now they are telling me it is my job to call UPS and have the address changed. I attempted to that with no luck as the tracking number they provided me is invalid. I have sat on the phone with him for over two hours once again, losing money, not managing my own business and have been disconnected multiple times. I am so frustrated and over this, my next move will be to go in and cancel my entire business account. I don’t understand how a company can be run like this.
Oh no! This is definitely not the experience that you deserve and I am so sorry to see that this issue has been ongoing. I'll be sending you a private message shortly to gather more details.
-Necia
The link did not work.
The link did not work. It may have timed out, but as stated above, I didn’t have time yesterday to spend any more time dealing with this after waiting on phone for over an hour then being disconnected yesterday.
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