Text Message not being sent

dchiles12
Enthusiast - Level 1

I have a Samsung s22 Ultra and just switched back to Verizon.  On some of my text messages they are not being sent to the recipient.  Mostly it is stuff like sending STOP to a company that I no longer want to receive texts from but one was a co-worker and another is a neighbor.  It is just saying it is unable to send the texts.

 

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vzw_customer_support
Community Manager
Community Manager

Thank you for bringing this concern to our attention. Let's get this fixed. Has the phone been restarted since switching? Are there any other issues? Is this a bring your own device or a new device?

-Melissa

SynthpopAddict
Champion - Level 3

Is your S22 losing service completely at times for unexplainable reasons, where it will only work when it is on WiFi?

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I'm not a Verizon employee, just another customer trying to help.
vzw_customer_support
Community Manager
Community Manager

If you're still having trouble with sending texts, I highly recommend making use of our Device Troubleshooting Assistant. It is available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile

If you still require assistance or have any questions, please contact us for support.

-Necia

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