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I recently signed up for Verizon Home Internet and was eligible for the $300 off promotion on a Verizon Stream TV Soundbar. Unfortunately, the redemption process has been completely broken.
Each time I attempt to redeem the offer, the page only displays a checkbox to accept the terms and conditions. It then instructs me to “select one of the soundbars below,” yet nothing ever appears to select. I have tried redeeming through the Verizon app, as well as on Chrome and Safari, and I’ve cleared cache, updated software, restarted devices—every attempt leads to the same result.
I have contacted multiple Verizon agents, and despite spending significant time explaining the issue, there has been no resolution. At this point, I would expect Verizon to provide a direct coupon code or another workable solution.
It is extremely disappointing to sign up under the promise of this promotion, only to be met with technical issues and no clear path forward. I simply want Verizon to honor its own offer and provide the product as advertised - for everyone!
Adding to the frustration, the internet service itself was unusable for the first few weeks after installation which makes this experience even more discouraging.
Hello Thebrit, we want to help review your Stream TV soundbar promotion. So, we can better assist, we will be reaching out via Private Message.
-Sarge
We don't want you to have any redemption issues with your Soundbar promotion and we'd like to take care of this for you. We sent you a Private Message so we could better review eligibility and submit the redemption. If others are having problems redeeming the Stream TV Soundbar, please try signing into your My Verizon account after 65 days, navigate to the My Verizon Account page, and click on Get your choice on us: Stream TV Soundbar / Soundbar Pro or $200 Home Depot Gift Card redemption tile under Make the most of your plans.
If anyone has problems with the Soundbar redemption, please reach out to us for support.
~Jesse
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