The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
Went through a promotional trade in with my 13 pro max for the 17 pro max. Verizon constantly promoted this every time I logged in. I took the bait and went through the trade in process, which alone was a hassle I ordered my phone to be picked up in Redmond, OR store only to have them call and tell me they actually do not have it in stock and couldn’t tell me when they would. I had them cancel the order and did the order online. When I went to send the phone back, Verizon had not sent any send back info. I took the phone to the Redmond store and after 45 minutes, employees printed a shipping label and told me to ship it myself. Disappointing customer service.
Fast forward two weeks and just received a email that my 1100.00 trade in value was inaccurate. After they evaluated the phone (which was always kept in a case, no battery issues whatsoever) they adjusted it to 235! Unbelievable. No explanation given. I can’t even see my new monthly bill aside from the one I have this month (which is off because of the trade in and the plan change).
What is the best course of action as I am beyond frustrated to begin with and would be open to moving to another carrier.
Solved! Go to Correct Answer
Resolution Update: By partnering with us, question regarding the proper trade-in promotion were clarified. For anyone facing similar questions about a trade-in promotion applying to their account, please use the link below to review our deals and promotions FAQ page: https://www.verizon.com/support/device-deals-faqs/
Please note that it can take 1-3 bill cycles for a promotion to apply to the account; Any missed promotional credits that have accumulated will be applied in lump sum to your following bill cycle as long as all promotional requirements have been met. -Red
We're sorry about the inventory issues you experienced while placing this order. We always want you to get any promotion that you qualify for. Look out for a Private Note we're sending your way to help with this promotional offer. -James
Resolution Update: By partnering with us, question regarding the proper trade-in promotion were clarified. For anyone facing similar questions about a trade-in promotion applying to their account, please use the link below to review our deals and promotions FAQ page: https://www.verizon.com/support/device-deals-faqs/
Please note that it can take 1-3 bill cycles for a promotion to apply to the account; Any missed promotional credits that have accumulated will be applied in lump sum to your following bill cycle as long as all promotional requirements have been met. -Red
Start a new topic or ask questions in the open forum.
